A Call Center As A Customer Service Representative

I work at a call center as a customer service representative. We usually don’t have teams created to be able to finish a common goal. Instead, we are given certain time restrictions such as call time, call waiting time, and even breaks. Our supervisor had brought before us that her supervisors and the company vice president wanted us to be able to cut down call times to be able to increase our monthly numbers. The actual issue was that we were understaffed, poorly compensated, and had a loss of autonomy that took its toll on the work environment. Many of my coworkers felt that change was needed and it seemed that the higher ups also felt that way. The company instead opted to listen to our concern as well as create a team effort to attempt to gather information on our concerns. Our supervisor took us into the conference room, which is not all that pleasant. It’s a simple room with white walls and no decoration of any kind. It just had a table and seats around it. Once we were informed of the situation and the limited agents we had available in the customer service department, we began to think and process information as a team. Looking back at that interaction I can definitely feel that we lacked in describing and analyzing the problem. My coworkers and I felt that we had lost a team morale, loss of autonomy, and being short staffed. Our boss and the higher ups in the company believed that we weren’t being restricted enough or maybe needed better equipment. They didn’tShow MoreRelatedCustomer Service Call Center Representative832 Words   |  4 Pagesâ€Å"Craigslist† on an open position for a Customer Service Call Center Representative. I currently have experience in a call center environment as a representative staff member and trainer with more than twenty years in customer service, sales, banking; and retail management. I have enclosed my resume along with this cover letter for your review. 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